Shipping policy

All orders are processed within 5–7 business days of being placed. Once your order has been processed, shipping typically takes 3–8 business days via USPS, depending on your location.

Please note that processing and shipping times are separate. Delivery times may vary due to circumstances outside of our control, including carrier delays, weather, holidays, or other unforeseen circumstances. All shipping timeframes are estimates and are not guaranteed.

SHIPPING ADDRESSES

Please double-check your shipping address before placing your order. All orders are shipped to the address provided at checkout.

If an order is returned to us or needs to be reshipped due to an incorrect or incomplete address entered by the customer, the customer will be responsible for the additional shipping cost.

Once an order has shipped, we are unable to make changes to the shipping address.

PREORDER ITEMS

If your order includes a preorder item, the estimated shipping date will be clearly stated in the product description. Please refer to the product listing for the most up-to-date estimated shipping timeline.

When you place a preorder, you will receive an order confirmation email once your order has been successfully received. Once your preorder arrives and is shipped, you will receive a shipping confirmation email with tracking information.

A quick note about preorders:
If you are purchasing in-stock items along with a preorder item, we recommend placing separate orders. If you choose to purchase them together, all items will be held and shipped together once the preorder arrives.

Thank you so much for your patience and understanding while we wait for your pieces to arrive. 

LOST, DELAYED & STOLEN PACKAGES

Once an order has been shipped, we are not responsible for delays caused by the shipping carrier, including USPS or UPS.

If your package is delayed or has not arrived within the expected timeframe, please contact the shipping carrier directly using the tracking information provided in your shipping confirmation email.

If your package is lost in transit, please email us at shopalliswellboutique@gmail.com so we can assist with filing a claim. USPS packages must be in transit for 15 days before a missing-mail claim can be filed.

If the carrier's investigation determines that the package cannot be located, we will either reship your items if they are still available or issue a refund if the items are no longer available.

We are not responsible for stolen packages. If your tracking information confirms that your package was delivered, we are unable to issue a refund or replacement. Please contact the shipping carrier regarding packages marked as delivered but not received.

We are also not responsible for shipping carrier delays and cannot refund shipping charges due to delays by USPS or UPS.

USPS: 1-800-275-8777
UPS: 1-800-742-5877

INTERNATIONAL SHIPPING

At this time, All Is Well Boutique does not offer international shipping. We apologize for any inconvenience and hope to offer international shipping in the future!

Thank you for shopping with All Is Well Boutique. We are so grateful for your support and appreciate your patience as we carefully prepare each order.