Refund policy
Hey, All Is Well Family!
We hope you absolutely love your order from us! We understand that sometimes a piece may not be quite what you expected, so we are happy to offer store credit on eligible returns.
RETURNS
Eligible items may be returned for STORE CREDIT ONLY within 14 days of the date your order is delivered.
To be eligible for a return, items must be:
- Unworn and unused
- In their original condition
- Returned with all original tags and packaging attached
- Free of makeup, deodorant, perfume, pet hair, cigarette/smoke odor, or any other stains or odors
Items must be in perfect, resellable condition to be accepted.
The customer is responsible for all return shipping costs.
FINAL SALE
The following items are FINAL SALE and are not eligible for return or store credit:
- Items purchased at 20% off or more
- All items in the Sale collection
- Preorder items
- Accessories
ORDER CANCELLATIONS & MODIFICATIONS
All orders are processed as quickly as possible to ensure timely fulfillment. Because inventory is reserved and processing may begin shortly after an order is placed, we are unable to accommodate cancellations or modifications once an order has been submitted.
Please carefully review your order, including sizing and shipping information, before completing your purchase.
RETURN INSTRUCTIONS
To begin a return, please email shopalliswellboutique@gmail.com with the subject line “RETURN.”
In your email, please include:
- Your order number
- The reason for your return
Once your return request has been received, we will provide you with the return address and any additional instructions.
We ask that your return be received within 14 days of delivery. However, we understand that things happen! As long as your return is postmarked by the 14th day, we will accept it as long as the item meets all return requirements and is not a final-sale item.
Returns postmarked after the 14-day window will not be accepted.
Once your return is received, please allow 5–7 business days for us to process it. Once approved, your store credit will be emailed to you.
DAMAGED ITEMS
We carefully inspect each item before it leaves us, but occasionally a defect or damage may be overlooked.
If you receive an item that is damaged or defective, please contact us at shopalliswellboutique@gmail.com within 2 days of delivery.
Please include your order number and clear photos of the damage in your email so that we can review the issue and determine the appropriate resolution.
We want you to feel confident and excited about every order from All Is Well Boutique, and we truly appreciate your understanding of our return policies.